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For service managers and operations divisions, 2026 is the watershed. If the AI discussion has so far been confined to chat interfaces, (Front-end) it is now clear that the real strategic value lies in changing the deep operational structure. The…
The choice between creating a Tribe and running a cross-organizational process is a strategic decision for any organization, and especially for large companies contending with complex challenges across many domains. Each model offers different advantages, and the right fit depends…
No Show is a leading driver of falling facility utilization, reduced availability and lower profitability We service providers run tightly planned, fully booked calendars. We give customers an appointment far in advance so they can secure a slot that suits…
The world of Lean and its principles is familiar to anyone working in operations, and organizations apply it through different methods and at different depths. In most cases it takes the form of a focused project to cut costs and…
A successful organization rests on a strong ability to manage interfaces effectively and to build cooperation between adjacent links in its core work processes. Most organizations tend to invest in running each unit autonomously, with its own set of metrics,…
20% of admissions to internal medicine departments in Israel are readmissions within a month. When a patient is discharged from hospital, they are handed a discharge summary and instructions for continued care. Arranging an appointment with the right physician, and…