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For service managers and operations divisions, 2026 is the watershed. If the AI discussion has so far been confined to chat interfaces (Front-end), it is now clear that the real strategic value lies in changing the deep operational structure. The…
Choosing between creating a Tribe and managing a cross-functional process is a strategic decision for any organization, particularly for large companies dealing with complex challenges that span multiple functions and areas of expertise. Each model offers distinct advantages, and the…
No-shows are a major contributor to lower facility utilization, reduced service availability, and decreased profitability. As service providers, we manage fully booked schedules with careful planning. We schedule appointments well in advance to ensure that customers can secure a time…
The world of Lean and its principles is familiar to professionals working in operations and is implemented across organizations using different methods and at varying levels of depth. In most cases, Lean takes the form of a focused project aimed…
A successful organization depends on its ability to manage interfaces effectively and build strong collaboration between adjacent functions within its core business processes. Most organizations tend to manage each unit independently, with its own set of metrics, objectives, and activities,…
20% of admissions to internal medicine departments in Israel are readmissions within one month. When patients are discharged from the hospital, they receive a discharge summary and instructions for follow-up care. However, scheduling an appointment with the appropriate physician and…